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FAQs

Getting started is simple. Create your account, receive your new SIMS, and choose initial services. Rest assured; we will have you covered along the way. Say goodbye to single network access, subpar services, lackluster support by choosing JV|Connectivity.

JV|Connectivity is here to help you stay connected with the best possible performance. You have questions. We have answers. Below are have some basic questions along with our perspective on other common topics. We are here to help. Let’s get in touch.

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We have the experience and understanding of our niche Superyacht segment while providing the services and technology recommendations required for peak performance. Flexible access to the most native network services built around your ever-changing itinerary. Un-paralleled SIM/Service Level Agreements with wireless operators that are not readily available. Backed with Top-Level support with network collaboration and diagnostics. Learn more Elevated Experience.

Please contact us for more information regarding services and pricing. The wireless industry moves fast and is continuously changing. In efforts to move with the industry, we will be happy to review current services and pricing with you at any time.

Our Cellular Data Services are built for performance. Load Balance/Bond Multiple SIMS together for additional coverage and peak performance. Learn more Multiple Network Coverage/Network Diversity.

Native Network SIMS are provided by the host Mobile Network Operator when you are using their Network. Operators always give priority to their own subscribers in different variances (IE: Enterprise vs. Unlimited).

Most Networks treat roaming traffic (non-subscribers) below prepaid traffic, which results in subpar performance, in addition to blocked content & websites. We recommend using regional Native Network SIMS, where possible, to give you the best possible experience.

As a best practice, you should always ask your SIM provider which Network your SIM originates from.

Cellular Data is significantly faster and a lower cost compliment to VSAT. Cellular Data receives a medium-range signal from towers while Wi-Fi receives a short-range signal from a router or access point. Cellular Data is typically the fastest of all these connections and is more secure compared to Wi-Fi, which is a shared connection. Cellular Data, VSAT, and Wi-Fi can all be leveraged to complement each other.

Comparing Cellular Data Services

We always enjoy talking with new and existing clients about their experience with Cellular Data Services. Most clients relate to experiences they have had with each Network in the past. This always opens dialogue on which services are currently the best for their specific use case and itinerary.

Truth be told there are many types of services vessels can leverage. Wireless operators offer different levels of services dependent on the use case. JV|Connectivity has the widest range of services built for Performance. With services tailored to your specific requirements and itinerary, our services are un-paralleled in the industry. We are transparent with our services and will always highlight the fine print. Put our data to the test.

Multiple Network Coverage/Network Diversity

Superyachts frequently travel from region to region. We get it. There is no single perfect Wireless Network for our use case. A network may be strong in one region and weaker another. Therefore, we take Cellular Data to the Next Level by choosing to have multiple Wireless Network agreements in each region.

JV|Connectivity is constantly putting the Cellular Networks and Services to the test. Understanding that the SIM agreement, hardware, distance to tower (location), and network density will determine the outcome.

By leveraging real world measurements completed by clients and 3rd party companies, we help educate and clients to determine who their primary network provider should be. Understanding their primary location and specific data connectivity requirements.

Look at our favorite report provided by Open Signal. We favor this report because it shows real world network tests. You can also use the site to drill down to coverage in specific locations. This report almost always corresponds to what we hear from our clients when we are asking for their feedback on SIM and Network performance.

Elevated Experience

It’s easy to leverage Cellular Data on your Superyacht. Choose a SIM card provider who offers coverage in the areas you travel, then ensure you have cell data equipment on your vessel…

Truth be told many yachts are using subpar services and outdated equipment for cellular data connectivity. This results in slow performance, and a loss of maximum range. It’s very common, we see this everyday while running network tests and evaluating current services and hardware.

JV|Connectivity takes Cellular Data to the next level. We understand the connectivity Superyachts demand, we are experts in the services and technology required for optimal performance. When boarding yachts, we always look at the big picture and ask questions. What are our client’s data requirements? Who would be the best network provider based on the itinerary? Finally, what equipment is currently being used?

This can be a daunting task for someone who is unfamiliar with this landscape. There are players in this field who will just offer SIM connectivity for a price. We prefer to take it to the next level by providing our expertise on services and hardware to attain peak speeds and extended range. We help all perspective clients by explaining the “why behind the why” answering all questions related to cellular data.

You may be already leveraging Cellular Data on your Superyacht or considering using this technology for the first time. Allow us to demo our services and provide expert advice. We will ensure you have the best services available for your use case. Put our data to the test.

Roaming SIMS

Superyachts travel from region to region. We get it. Guests can’t access the website they intended to visit because your SIM provider is based in Europe? Not able to watch video content your guests demand access to? Performance significantly slowed? We are here to help with this common pain point.

Our custom SIM solutions are tailored to your itineraries. Our clients will never have to worry about blocked websites and content within their region. Simply said, European roaming SIMS will not be able to match the performance we offer.

Aside from the blocked content, our most important concern is bandwidth and range. Likely when you utilize a European roaming SIM, your data will have to travel to Europe then back to your destination for delivery on your device or screen. In addition, your equipment may not be able to pick up signals needed for extended range. This results in significantly slower throughput, latencies, or worse – no signal at all.

Leverage our services and you will have the best solution in place to meet your guests demands. Put our data to the test. No doubt you will be switching services after we show you the performance upgrade.

Technology

Wireless Technology is rapidly evolving, Wireless operators are always improving their networks and the Cellular Router Manufactures are playing catch-up. Most of our clients use hardware which will load balance/bond multiple SIMS together for the best possible coverageand performance. We will always encourage our clients to use the best available Cellular Data routers to boost performance.

When testing different networks and SIM options it’s important to note that specific operator SIM agreements and the SIM itself will always outperform SIMS that have multi-network capabilities. Simply said, if you utilize a SIM that uses multiple networks. Your performance in other regions aside from the native network will be slowed.